SilverGames Terms of Use

Version 2.0
Effective Date: October 22, 2026

Important Notices

THESE TERMS OF USE (THE “TERMS”) CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU (“USER,” “PARTICIPANT”) AND SILVERGAMES (“COMPANY,” “WE,” OR “US”) GOVERNING YOUR ACCESS TO AND USE OF THE SILVERGAMES SWEEPSTAKES WEBSITE (THE “SITE”), INCLUDING ALL ASSOCIATED SERVICES, CONTENT, FEATURES, AND PROMOTIONAL ACTIVITIES OFFERED THEREON.

BY ACCESSING, BROWSING, OR OTHERWISE USING THE SITE, OR BY PARTICIPATING IN ANY SWEEPSTAKES OR PROMOTIONAL EVENTS HOSTED BY THE COMPANY, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR PARTICIPATION IS SOLELY FOR RECREATIONAL AND ENTERTAINMENT PURPOSES. The Site is provided on an “AS IS” basis for the purpose of offering an engaging, non-gambling experience, and under no circumstances shall any participation be construed as, or constitute, any form of real-money gambling or wagering. No consideration beyond any legally required minimal entry conditions is required to participate in any sweepstakes conducted by the Company.

BY USING THIS PLATFORM, YOU AGREE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS. See Section 15 for complete arbitration terms.

These Terms do not stand alone. They are the principal document in an integrated set consisting of these Terms of Use, the “silvergames Sweepstakes Rules” (“Official Rules”), the Privacy Policy, the Cookie Policy, and the Responsible Social Gaming Policy (collectively, the “Platform Documents”). Each of the other Platform Documents is incorporated into these Terms by reference and forms part of them. As a condition of registration, you must affirmatively accept these Terms and the Sweepstakes Rules, and by doing so, you accept all of the Platform Documents. See Section 17.1.

BY CONTINUING TO USE THE SITE OR PARTICIPATE IN ANY RELATED ACTIVITIES, YOU AGREE TO ABIDE BY THESE TERMS OF USE AS WELL AS ALL APPLICABLE LAWS AND REGULATIONS.

By accessing, browsing, or otherwise using the silvergames sweepstakes website (the “Site”), or by participating in any sweepstakes, contests, or promotional events hosted by the Company, you acknowledge and agree that you have read, understood, and accepted these Terms of Use in their entirety. Your use of the Site and any participation in the associated promotional activities constitute your unconditional and irrevocable agreement to be bound by these Terms and all modifications that may be made in accordance with the procedures set forth herein.

IF YOU DO NOT AGREE TO ALL OF THE PROVISIONS OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM ACCESSING THE SITE OR PARTICIPATING IN ANY OF THE COMPANY’S SWEEPSTAKES OR PROMOTIONAL EVENTS.

Continued use of the Site will be deemed acceptance of any revisions or updates to these Terms.

The Company reserves the right to update, modify, or change these Terms of Use at any time, in its sole discretion. Any modifications or updates will be effective immediately upon posting on the Site and, where applicable, will also be communicated to you via email at the address provided during your registration. It is your responsibility to review these Terms periodically to ensure that you are aware of any changes. Your continued access to or use of the Site following the posting of any amendments constitutes your acceptance of such changes.

1. Definitions

1.1 “silvergames,” “Company,” “we,” “us,” or “our”

This refers to Cogwheel Group Ltd, Company number HE 482634, a Cyprus limited liability company located at 236 Strovolou Avenue, Strovolos, 2048 Nicosia, Cyprus, operating under the brand name “silvergames,” including any parent companies, subsidiaries, affiliates, officers, directors, employees, agents, and contractors. This also encompasses any entity that operates, manages, or controls the Site and Services on behalf of Cogwheel Group Ltd. Although the Operator is incorporated in Cyprus, all operations and services targeting U.S. customers are conducted in compliance with applicable U.S. federal and state law.

1.2 “Site”

This means the silvergames website, silvergames.us (including any subdomains or mobile versions), through which the Services and Sweepstakes are made available, as well as all associated functionalities, content, and systems provided or maintained by silvergames.

1.3 “Services”

Refers to all features, games, sweepstakes, promotions, software, content, or other offerings provided via the Site, including but not limited to customer support, user account management, virtual currency systems, and related activities.

1.4 “Sweepstakes”

This means promotional events, prize drawings, or contests organized by silvergames for recreational and entertainment purposes, as described in these Terms of Use and any additional Official Rules specific to each promotion. See Section 1.5 of our Sweepstakes Rules for more information.

1.5 “Official Rules” or “Sweepstakes Rules”

Refers to the separate “silvergames Sweepstakes Rules” document that contains additional, promotion-specific terms and rules that apply to participation in Sweepstakes, contests, or promotional events. The Official Rules supplement, and do not replace, these Terms of Use. In the event of any conflict between these Terms of Use and the Official Rules, the more specific provision shall govern.

1.6 “User,” “Participant,” or “you”

This means any individual who accesses, browses, or otherwise uses the Site or Services and/or participates in any Sweepstakes offered by the Company.

1.7 “Permitted Jurisdictions”

Refers to those geographical areas or territories where participation in the Sweepstakes is allowed by law and permitted by silvergames, as set forth in Section 2 (Eligibility Requirements) of these Terms of Use or in any updated list published on the Site.

1.8 “Released Parties”

Refers collectively to silvergames, its parent companies, affiliates, subsidiaries, officers, directors, employees, agents, and any third parties involved in the development, production, administration, or fulfillment of the Sweepstakes, and their respective successors and assigns.

1.9 “Promotion(s)”

Encompasses any special offers, contests, giveaways, or other marketing campaigns introduced by silvergames, whether time-limited or ongoing, which may include bonus Virtual Coins, discounted coin packages, or other benefits.

1.10 “Content”

This means text, images, graphics, logos, videos, audio clips, software, code, and all other forms of data or communication appearing on the Site or made available via the Services, including both Company-generated content and User-Generated Content.

1.11 “User-Generated Content”

Refers to any materials or information, such as text, images, videos, comments, or other media, that Users upload, post, transmit, or otherwise make available through the Site or Services, subject to the restrictions outlined in Section 14 (User Generated Content).

1.12 “Arbitration Agreement”

This means the legally binding agreement to arbitrate any and all Disputes on an individual basis, as detailed in Section 15 (Dispute Resolution & Arbitration Agreement), including any class action waiver or other stipulations concerning the resolution of disputes.

1.13 “Privacy Policy”

Refers to the separate document that describes how silvergames collects, uses, and protects personal information.

“Platform Documents” means collectively these Terms of Use, the Sweepstakes Rules, the Privacy Policy, the Cookie Policy, and the Responsible Social Gaming Policy, each as amended from time to time, together with any promotion-specific or game-specific terms published on the Site.

1.14 “Virtual Coins”

Means collectively the four virtual token types provided through the Services, as defined in detail in the Sweepstakes Rules: Gold Coins (GC), Bonus Sweeps Coins (BSC), Premium Sweeps Coins (PSC), and Redeemable Sweeps Coins (RSC).

Gold Coins are used solely for social entertainment activities, have no monetary value, and cannot under any circumstances be redeemed for prizes, cash, or any other form of currency. Gold Coins operate as a license enabling you to participate in Gold Coin Games, which terminates automatically when your Gold Coin balance is exhausted.

Bonus Sweeps Coins and Premium Sweeps Coins are promotional sweepstakes entries subject to playthrough requirements before the resulting balance becomes Redeemable Sweeps Coins. Sweeps Coins are not available for direct purchase under any circumstances, and only Sweeps Coins that have been played in Sweeps Coin Games and have satisfied the applicable playthrough requirement may become Redeemable Sweeps Coins. Only Redeemable Sweeps Coins are eligible for prize redemption.

2. Eligibility Requirements

2.1 Age Requirements

Participation in the silvergames Sweepstakes is open only to individuals in Permitted Jurisdictions who are at least eighteen (18) years of age, or the age of majority in their jurisdiction, whichever is greater, at the time of entry.

2.2 Verification Responsibility

It is the sole responsibility of each Participant to verify that their entry complies with the applicable age requirements in their respective jurisdiction.

2.3 Legal Restrictions

Participation in the Sweepstakes is void where prohibited or restricted by law.

2.4 Geographic Limitations

Permitted Jurisdictions: This Sweepstakes is not available in the excluded jurisdictions listed below:

Alabama, Arizona, California, Connecticut, Delaware, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Montana, Nevada, New Jersey, New York, Oklahoma, Tennessee, Washington, and West Virginia, or any other jurisdiction we exclude, in our sole discretion, from time to time.

Any entries originating from non-permitted jurisdictions will be deemed void.

The Services are offered solely to persons located in permitted States of the United States. The Services are not offered, and may not be accessed, from any other country or territory, including the European Economic Area and the United Kingdom. Access from outside the permitted States is blocked. Location eligibility is determined using IP-based geolocation and related technologies, and use of a virtual private network, proxy, or any other means of masking or misrepresenting your location is prohibited.

2.5 Legal Compliance

It is the responsibility of each Participant to ascertain that entry into the Sweepstakes complies with all applicable local, state, and federal laws.

2.6 Legal Capacity

By entering the Sweepstakes, each Participant represents and warrants that they possess the legal capacity and authority to enter into a binding contract with silvergames (the “Company”).

2.7 Mental Competence

Participants affirm that they are not under any legal disability, including but not limited to mental incompetence or the influence of any substance that may impair their judgment, which would preclude them from entering into a binding agreement.

2.8 Employee Exclusions

Employees, officers, directors, agents, or representatives of silvergames, its parent companies, subsidiaries, affiliates, advertising or promotional agencies, and any other entity involved in the administration or execution of the Sweepstakes, as well as their immediate family members (including spouses, parents, children, siblings, and any individuals related by marriage or adoption) or any person who shares the same residence with such individuals for a period of at least three (3) consecutive months during the calendar year, are not eligible to enter or win any prize.

2.9 Recreational Purpose

Participation is intended solely for recreational and non-commercial purposes. Any entry or attempt to enter by any individual who engages in fraudulent, unethical, or systematic methods intended to gain an unfair advantage in the Sweepstakes shall result in immediate disqualification and may result in further legal action at the sole discretion of the Company.

2.10 Final Responsibility

It is the Participant’s sole responsibility to ensure that their entry does not violate any laws or regulations governing sweepstakes and promotions in their jurisdiction.

3. Rules and Fees

3.1 Game-Specific Rules

All sweepstakes games available on our platform come with specific rules, which are accessible directly within each game. Before participating, you are responsible for reviewing and understanding the rules governing gameplay, prize eligibility, and other conditions that may apply. Failure to familiarize yourself with the rules before playing does not exempt you from compliance.

Sweepstakes games are designed to be fair and transparent, and any attempt to manipulate or exploit the system, including but not limited to the use of automated scripts, multiple accounts, or other unfair practices, is strictly prohibited and may result in disqualification, suspension, or account termination.

3.2 International Transaction Fees

If you make any purchase on our platform that involves currency conversion or international transactions, any fees, charges, or related costs will be solely your responsibility. This includes, but is not limited to, exchange rate fluctuations, service charges imposed by your financial institution, or any other related costs incurred due to international transactions.

We do not provide compensation for any additional costs resulting from foreign exchange differences.

By participating in our sweepstakes and engaging with our platform, you acknowledge that all financial transactions are final, and any applicable charges arising from your purchase, withdrawal, or currency conversion are non-refundable. Ensure that you verify any transaction-related fees with your payment provider before proceeding.

4. Limited Revocable License (the “License”)

4.1 Virtual Coins License

The Sweepstakes Platform provides you with a limited License to use virtual tokens (collectively, “Virtual Coins”), which include all coin types described in the Sweepstakes Rules — namely Gold Coins (GC), Bonus Sweeps Coins (BSC), Premium Sweeps Coins (PSC), and Redeemable Sweeps Coins (RSC) — for the purpose of participating in Sweepstakes games offered on the Site.

Regardless of the method of acquisition or the specific designation, Virtual Coins are non-transferable and may be used solely in accordance with the terms of this License. Under no circumstances does the use of Gold Coins, Bonus Sweeps Coins, or Premium Sweeps Coins confer any right to win real money or any other monetary prize beyond the specific promotional awards provided herein. Only Redeemable Sweeps Coins are eligible for prize redemption, subject to the conditions set out in the Sweepstakes Rules and Section 8 of these Terms.

4.2 License Grant

Subject to your continued compliance with these Terms of Use and the Official Rules, silvergames (“Company”) hereby grants you a limited, personal, non-exclusive, non-transferable, and non-sublicensable, revocable License to access and use the Sweepstakes Platform — including its Games and any Virtual Coins provided therein — for your personal, private, and recreational use only.

Except for the rights expressly granted herein, you obtain no ownership interest in the Virtual Coins or any other assets provided through the Service. If you fail to comply with these Terms, your License to use the Service may be terminated immediately at the sole discretion of the Company.

4.3 Transfer Restrictions

You are expressly prohibited from selling, renting, transferring, or assigning any Virtual Coins or your User Account to any third party. Any attempt to do so constitutes a material breach of these Terms, which may result in the immediate closure or forfeiture of your User Account, a potential lifetime ban from the Service, and, if necessary, legal action by the Company.

4.4 No Purchase Required & Forfeiture Terms

No purchase or payment is required to create a User Account, to obtain Sweeps Coins, or to participate in the Sweepstakes. Gold Coins are sold at a fixed rate, and nothing is added to the price of a Gold Coin package on account of any Premium Sweeps Coins that may accompany it. A purchase does not increase your chances of winning, and Sweeps Coins are not available for direct purchase under any circumstances.

The Platform provides continued access to Virtual Coins through complimentary means, including daily bonuses, promotional giveaways, the continuous play feature described in the Sweepstakes Rules, and the mail-in Alternative Method of Entry.

No purchase or payment is required to create a User Account or to participate in the Sweepstakes. The Platform is designed to provide continued access to Virtual Coins through complimentary means — including promotional giveaways and mail-in options as detailed in Section 2.3 of the Official Rules.

Although purchasing Gold Coin packages, which may include complimentary Premium Sweeps Coins, is available as an optional convenience to enhance gameplay, such purchases are entirely optional, final, non-refundable, and do not grant any additional rights beyond those provided herein. Virtual Coins have no real-world cash value and, except for Redeemable Sweeps Coins (RSC), are non-redeemable outside the context of the Sweepstakes.

In the event that your User Account is terminated or suspended, or if the Service is discontinued, ALL Virtual Coins in your account (including all GC, BSC, PSC, and RSC balances) shall be forfeited at the Company’s sole discretion, without any obligation to refund or convert any of these tokens.

5. User Account

5.1 Registration Requirements

In order to participate in the silvergames Sweepstakes and access the full suite of features provided on our website (the “Site”), you are required to register for a User Account. By initiating the registration process, you represent that you meet all eligibility criteria set forth in these Terms, including the minimum age and jurisdictional requirements.

As part of registration, you are required to indicate your acceptance of these Terms of Use and the Sweepstakes Rules by means of a distinct, unticked checkbox. Acceptance is a condition of registration and constitutes your agreement to be bound by all of the Platform Documents.

You will also be sent a verification email containing a link that you must follow in order to verify the details you have provided. Registration is mandatory for sweepstakes participation, and any attempt to participate without a valid account may result in disqualification from all promotional activities.

5.2 Accurate Information

During registration, you agree to provide complete, accurate, and current personal information as requested by our registration form. This information includes your full legal name, date of birth, valid email address, physical mailing address, State of residence and location information, telephone number, and any other details necessary for eligibility screening, account verification, fraud prevention, and regulatory compliance.

You further represent that all information submitted is truthful and correct, and you agree to update your account promptly if any of it changes.

5.3 Single Account Policy

Each individual is permitted to create only one User Account with silvergames. Multiple registrations, including those created using different email addresses or IP addresses, are strictly prohibited. The Company reserves the right to investigate and, if necessary, terminate any accounts suspected of being duplicates or otherwise created in violation of this provision.

5.4 Account Security

Once your User Account is created, you are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You agree not to share your credentials with any third party and to take reasonable steps to prevent unauthorized access.

In the event you suspect any breach or unauthorized use of your account, you must notify silvergames immediately via the designated contact method provided on the Site.

5.5 Personal Use Only

Your account is intended for your personal, non-commercial use only. You are responsible for all activities that occur under your account, regardless of whether such activities are performed by you or by any other person or entity who may have access to your account.

You agree that you will not permit any unauthorized use or access to your account, and you will be liable for any losses or damages resulting from a breach of your account security.

5.6 Information Updates

It is your responsibility to ensure that the information associated with your User Account remains accurate and up to date. Should any of your personal information change, such as your email address, physical address, or contact details, you must promptly update your account details through the appropriate channels provided on the Site.

5.7 Additional Verification

You must complete identity verification (KYC) before your first Gold Coin purchase, before you obtain a Mail-In Code under the Mail-In Alternative Method of Entry, and before any Sweeps Coins are credited to your account, as described in Section 3.2 of the Sweepstakes Rules. Gold Coin Games may be played without completing KYC.

To ensure the integrity of our Sweepstakes and to comply with applicable regulations, silvergames may also periodically request additional documentation or verification of the information provided during registration or verification. Failure to comply with such requests may result in the suspension or termination of your account.

5.8 Fair Treatment Standards

All participants receive equal treatment under identical circumstances. Verification requirements, processing times, and account management decisions follow published standards. Discretionary decisions are documented with objective reasoning and subject to appeal.

5.9 Termination Rights and Specific Triggers

silvergames may suspend, restrict, or terminate your User Account for breach of the Platform Documents or for any fraudulent, abusive, or otherwise improper conduct. The grounds for account termination are as follows, and termination or restriction will be applied on the basis of the grounds listed below. We will not arbitrarily remove, disqualify, disallow, or reject an entry.

Account Violations

• Multiple User Accounts (active or inactive) on the Platform.

• Sharing account credentials or allowing third-party access.

• Transferring or attempting to transfer accounts to others.

Identity and Payment Issues

• Providing false, incomplete, or misleading registration information.

• Identity verification failures or inability to verify identity within required timeframes.

• Mismatched names between User Account and payment methods.

• Using payment methods not legally owned by you.

• Chargeback, reversal, or dispute of any transaction.

Prohibited Activities

• Accessing the Platform from excluded territories or using VPN/proxy services to mask location.

• Underage participation or failure to meet age requirements.

• Use of automated systems, bots, or software-assisted methods.

• Coordinated play or collusion with other users.

• Any form of cheating, manipulation, or exploitation of Platform systems.

Behavioral Issues

• Harassment, abuse, or threatening behavior toward other users or staff.

• Violation of communication guidelines or live chat policies.

• Money laundering or other financial crimes.

• Any conduct deemed fraudulent or suspicious.

5.10 Investigation and Suspension Procedures

We reserve the right to suspend your User Account immediately while conducting investigations into potential violations.

During suspension:

• All Platform access will be restricted.

• Pending transactions may be held.

• Additional verification documents may be requested.

• You must cooperate fully with our investigation.

We may request additional documentation within 30 days of any suspected violation. Failure to provide requested documents or information within the specified timeframe may result in permanent account termination.

5.11 Account Termination Consequences

Upon account termination for violations, the following consequences apply:

• Immediate forfeiture of all Virtual Coins in your account, including GC, BSC, PSC, and RSC balances.

• Cancellation of any pending redemption requests.

• Prohibition from creating new accounts or participating in Platform activities.

• Potential reporting to regulatory authorities or law enforcement.

• Liability for any costs, fees, or damages incurred by silvergames.

5.12 Financial Obligations Upon Termination

If your account is terminated due to violations, you remain liable for:

• Any outstanding debts or chargebacks.

• Investigation costs and administrative fees.

• Legal fees if enforcement action is required.

• Any other damages or costs resulting from your violations.

5.13 Appeal and Final Decisions

• You may request a review of termination decisions by contacting customer support.

• All termination decisions are made at our sole discretion.

• Our decisions regarding account termination are final and binding.

• We will provide a written explanation of termination reasons when requested.

5.14 Inactive Accounts

Accounts that remain inactive for an extended period, as defined by the Company, may be deemed dormant and subject to deactivation. Prior to any deactivation for inactivity, we may, at our discretion, provide notice via the email address associated with your account.

However, failure to respond or reactivate your account within the specified period may result in permanent closure and forfeiture of any remaining Virtual Coins or benefits.

5.15 Post-Termination Effects

Termination of your User Account does not relieve you of any obligations or liabilities incurred prior to such termination. Additionally, any rights granted to you under these Terms shall immediately cease, and you agree that you will not continue to use or access the Service following termination.

5.16 Compliance Obligations

By maintaining a User Account, you agree to comply with these Terms, the “silvergames Sweepstakes Rules” (Official Rules), and any additional policies published on the Site from time to time. Non-compliance may result in account suspension, termination, or other corrective measures at the sole discretion of silvergames.

5.17 Account Sharing Prohibition

Sharing your account, login credentials, or allowing third-party access is strictly prohibited. Any attempt to circumvent this provision, including through the use of multiple accounts or by facilitating access for others, will be treated as a violation of these Terms and may lead to immediate disqualification from all sweepstakes activities.

5.18 Privacy Policy Compliance

Information collected during the registration and ongoing use of your User Account will be managed in accordance with the silvergames Privacy Policy. By creating an account, you consent to the collection, use, and storage of your personal data as described therein.

5.19 Communications Consent

By registering and maintaining an active User Account, you agree to receive emails and other communications from silvergames regarding account-related matters, promotional offers, updates to these Terms, and other important information. You acknowledge that these communications are an integral part of the Service and that failure to receive or read such communications does not absolve you of your responsibilities under these Terms.

5.20 Security Limitations

While silvergames endeavors to protect your personal information and secure your account, you acknowledge and agree that you are solely responsible for any damage, loss, or inconvenience resulting from unauthorized access to or use of your account.

5.21 No Security Warranties

The Company does not warrant that the security measures employed will prevent all unauthorized access, and you agree that silvergames shall not be liable for any losses or damages arising from such incidents.

5.22 Modification Rights

silvergames reserves the right to modify the procedures or requirements related to your User Account, including but not limited to security protocols, verification processes, and methods of account recovery, at any time and without prior notice. Your continued use of your User Account following any such modifications constitutes your acceptance of the changes.

6. Restrictions on the Use of the Services

6.1 Licensing Restrictions

The Service is provided under a license and is not sold. You acknowledge that all rights, ownership, and intellectual property associated with the Service remain with us and our licensors. By using the Service, you agree to the following restrictions:

• You must not remove, alter, or obscure any copyright, trademark, or proprietary notices present in the Service.

• You must not sell, rent, distribute, transfer, sublicense, lend, or otherwise assign any part of the Service to third parties.

• You must not copy, modify, or create derivative works based on the Service, including any software components, without express authorization.

• You must not attempt to reverse engineer, decompile, disassemble, or derive the source code of the Service, either in whole or in part, unless explicitly allowed by applicable law.

• You must not reproduce or duplicate any part of the Service by any means without proper authorization.

• You must not misuse the Service in any unauthorized way, including but not limited to overloading network capacity or engaging in unauthorized access.

• You must not make the Service accessible to multiple users via file-sharing services, hosting platforms, or any other method that enables simultaneous use by multiple devices.

• You must not misrepresent the origin or ownership of the Service.

• You must not engage in scraping, database construction, or the creation of permanent copies of any content derived from the Service.

• You must not use the Service for any unlawful or harmful activities, including but not limited to harassment, abuse, stalking, threats, defamation, or violations of another party’s rights.

7. Limitation of Liability and Indemnification

7.1 Risk Assumption and Liability Limitations

By choosing to participate in the Sweepstakes, you acknowledge and accept full responsibility for any risks associated with such participation.

Subject to Section 7.4, the sponsor, along with its parent company, affiliates, employees, directors, officers, agents, licensors, contractors, and service providers (collectively, the “Released Parties”), shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, data, business opportunities, or any other financial or non-financial loss resulting from your participation in the Sweepstakes. Any liability of the Released Parties for direct damages is limited as set out in Section 7.4.

This limitation applies regardless of the cause, including negligence, and even if the Released Parties were advised of the potential for such damages.

Additionally, the Released Parties do not warrant or guarantee that the Sweepstakes will operate without error, interruptions, or security breaches. Any failure of technology, networks, or systems, including issues beyond the control of the Released Parties, shall not be considered the responsibility of the sponsor.

7.2 Indemnification Obligations

By entering the Sweepstakes, you agree to indemnify and hold harmless the Released Parties from any claims, liabilities, damages, expenses, or losses, including legal fees, arising from:

(a) Your participation in the Sweepstakes.

(b) Any violation of these Terms or applicable laws.

(c) Any misrepresentation or misconduct on your part.

(d) Third-party claims related to your participation.

7.3 Time Limitations

Except as otherwise specified in Section 15 (Dispute Resolution & Arbitration Agreement), any claim or dispute arising out of or relating to the Sweepstakes must be resolved exclusively through binding arbitration and must be initiated within one (1) year from the date of the event giving rise to the claim.

Failure to initiate arbitration within this period will permanently bar the claim. If, for any reason, the Arbitration Agreement is deemed unenforceable, the same one-year time limit applies to filing any legal or equitable action in a court of law.

7.4 Damage Limitations

Where legally permitted, the Released Parties shall not be liable for any indirect, punitive, incidental, special, or consequential damages arising out of or relating to your participation in the Sweepstakes or your use of the Platform.

To the extent you are entitled to recover direct damages, the total liability of the Released Parties for all claims arising out of or relating to these Terms, the Sweepstakes, or your use of the Platform shall not exceed the greater of:

(a) The total amount you paid to silvergames for Gold Coin packages in the twelve (12) months preceding the event giving rise to the claim; or

(b) One hundred U.S. dollars (US $100).

Unpaid Redemptions. The limitation in the preceding paragraph does not apply to, and does not reduce, any claim for Redeemable Sweeps Coins that were validly redeemable under the Sweepstakes Rules and that silvergames has failed to redeem. Your remedy for such a claim is the redemption of those Redeemable Sweeps Coins at their stated redemption value under the Sweepstakes Rules.

Non-Excludable Liability. Nothing in this Section 7 limits or excludes any liability for fraud, gross negligence, or willful misconduct, for death or personal injury caused by negligence, or any other liability that cannot be limited or excluded under applicable law.

The foregoing limitations apply regardless of the form of action, whether in contract, tort (including negligence), statutory, or otherwise, and even if the Released Parties have been advised of the possibility of such damages. This limitation of liability is a fundamental element of the agreement between you and the Released Parties.

7.5 Severability

Should any provision of this section be deemed unlawful or unenforceable, the remainder shall continue to be valid and in effect. In jurisdictions where these limitations are restricted, the liability of the Released Parties shall be reduced to the lowest amount permitted by applicable law.

8. Purchases

8.1 Payment Method Verification

You must complete identity verification (KYC) under Section 5.7 before your first Gold Coin purchase. The payment method used to acquire Gold Coin packages, which may include complimentary Premium Sweeps Coins, must be legally owned by you and registered under your name.

If we determine that the name on your payment method differs from the name registered to your account, your account may be suspended immediately. Should this occur, you are encouraged to contact support@silvergames.us to complete our verification process.

8.2 Payment Method Approval

We retain the right to request documentation or other relevant information to verify ownership of the payment method used for Virtual Coins transactions. We may approve or deny the use of specific payment methods at our sole discretion.

8.3 Credential Storage Authorization

By using our platform and making a purchase, you authorize silvergames and its payment processing agents to store your payment credentials in compliance with applicable laws and regulations. This includes storing card information or tokens to facilitate future transactions.

8.4 Transaction Processing

Once you confirm a purchase by selecting the “confirm payment” option, silvergames will initiate the transaction process immediately.

8.5 Final Sale Terms

All purchases are final and non-refundable, non-transferable, and Virtual Coins (other than Redeemable Sweeps Coins, which are subject to the redemption process described in the Sweepstakes Rules) cannot be exchanged for real currency or any other value outside the Platform.

If you experience billing issues, you must notify us within 30 days of the transaction date. Failure to do so will result in the forfeiture of any right to dispute the charge.

If any chargebacks, reversals, or disputes occur on transactions associated with your account, you will be responsible for any fees, penalties, or associated costs incurred by silvergames.

8.6 Account Balance Requirements

You may only participate in games on the Platform if your account holds a sufficient Virtual Coin balance to enter. We do not extend credit under any circumstances.

8.7 Purchase Limits

We may establish minimum and maximum purchase limits in our sole discretion.

8.8 Payment Processing

Once a purchase is completed, funds will be deducted from your chosen payment method as promptly as possible.

8.9 Virtual Currency Nature

Virtual Coins are used exclusively for gameplay on the Platform. Purchases are not a deposit of funds and hold no real-world monetary value, except in the case of Redeemable Sweeps Coins (RSC), which are subject to the redemption rules set out in the Sweepstakes Rules.

8.10 Entry Finality

All Sweepstakes entries are final once made and cannot be reversed, refunded, or modified.

8.11 Chargeback Consequences

If any payment linked to your purchase is reversed, charged back, or disputed, your account may be immediately suspended at our discretion. In such an event, the value of the disputed purchase will be deemed an outstanding debt owed to us, and you must settle the balance through an alternative payment method.

While your account remains suspended, any Sweeps Coins balance, winnings, or redemption requests will be considered void.

8.12 Playthrough Requirement for Sweeps Coins

All Bonus Sweeps Coins (BSC) and Premium Sweeps Coins (PSC) credited to a Participant’s account — whether obtained through purchase, promotion, or free entry methods — must satisfy the applicable playthrough requirement set forth in Section 3 of the Official Rules (the “Playthrough Requirement”) before the resulting balance converts into Redeemable Sweeps Coins (RSC).

The Playthrough Requirement, the order in which BSC and PSC are applied to gameplay, and the manner in which playthrough is counted are set out in Section 3.2 of the Official Rules. Only RSC are eligible for prize redemption, as detailed in Section 3.4 of the Official Rules.

silvergames reserves the right, at its sole discretion and at any time, to require additional or modified playthrough conditions for any Sweeps Coins allocated to a Participant. Failure to meet the Playthrough Requirement or any other requirements imposed by silvergames will result in a Participant’s inability to redeem prizes and/or the forfeiture of relevant Sweeps Coins, at the sole discretion of silvergames.

8.13 Time Limits & Forfeiture Due to Inactivity

All Sweeps Coins, including BSC, PSC, and RSC, credited to your account, whether obtained through promotions, purchases, or other methods, together with any associated winnings, expire one hundred and twenty (120) calendar days from the date you last logged in to your User Account (the “Validity Period”).

You are solely responsible for monitoring your account activity and Sweeps Coins balances. The Company reserves the right to modify the Validity Period at its sole discretion, effective upon posting on the Site or communication to the email address associated with your account.

Gold Coins do not expire. Gold Coins remain available in your account for so long as your account remains open and in good standing, and are not subject to any Validity Period.

You are solely responsible for monitoring your account activity and Sweeps Coins balances. Regular logins and receipt of new Sweeps Coins are required to maintain compliance with these time limits.

The Company reserves the right to modify the Validity Period at its sole discretion, with or without advance notice. Any such changes will be effective immediately upon posting on the Site or communication via the email address associated with your account. The Company shall have no obligation to issue reminders or warnings prior to forfeiture.

8.14 Voiding Rights

We reserve the right to void any Sweepstakes participation, in whole or in part, if we determine that fraud, error, malfunction, miscalculation, or a technical issue occurred. This includes but is not limited to issues affecting Sweepstakes payout limits or other software-related malfunctions.

Where a game did not operate in accordance with its published game rules or its certified random number generator, the voiding of affected plays and the restoration of Virtual Coins are governed by Section 3.8 of the Sweepstakes Rules.

8.15 System Discrepancies

The game provider's record of a play, including the record on its remote game server, is the final and authoritative record of the outcome of that play.

In the event of a discrepancy between that record and the results displayed on your device or the balance shown in your account or any silvergames system, the game provider's record prevails and your account will be adjusted to match it, as described in Section 3.9 of the Sweepstakes Rules.

8.16 Transaction Fee Responsibility

All transaction fees, exchange rates, processing charges, and related costs incurred in connection with Virtual Coin purchases are your sole responsibility. This includes but is not limited to:

• Payment processor fees and charges.

• Bank or financial institution fees.

• International transaction or conversion fees.

silvergames does not control exchange rates, processing times, or third-party fees. All such costs are separate from and in addition to your Virtual Coin purchase amount.

9. Operational Structure

The online Sweepstakes Platform operating as silvergames is owned and operated by Cogwheel Group Ltd, a Cyprus limited liability company located at 236 Strovolou Avenue, Strovolos, 2048 Nicosia, Cyprus.

Although the Operator is incorporated in Cyprus, all operations and services targeting U.S. customers are conducted in compliance with applicable U.S. federal and state law. Sweepstakes promotions and prize offerings are managed by Cogwheel Group Ltd d/b/a silvergames in accordance with applicable Sweepstakes laws and regulations.

10. Anti-Money Laundering Compliance

10.1 AML Program Compliance

The Platform maintains Bank Secrecy Act (“BSA”) compliance, including customer identification, transaction monitoring, and suspicious activity reporting. Enhanced due diligence may be required based on transaction patterns, amounts, or risk indicators.

10.2 Participant Cooperation

By using our Services, you agree to cooperate fully with all compliance investigations and acknowledge that all transactions may be monitored for suspicious activity.

We may request additional verification documentation at any time, and suspicious activities will be reported to FinCEN and other authorities as required by law. Failure to cooperate with compliance investigations may result in account termination.

10.3 Transaction Monitoring

You consent to automated and manual monitoring of your account activity and transactions. This monitoring is conducted to ensure compliance with applicable laws and may result in transaction delays, account restrictions, or reporting to regulatory authorities.

11. Platform Disruptions, Modifications, and Warranty Disclaimer

11.1 “As Is” Service Provision

We strive to keep our website and all associated features available and running smoothly. However, your use of the Platform is at your own risk. Unless otherwise stated by law, the Platform is provided on an “as is” and “as available” basis, with no guarantees or representations of any kind concerning its operation, functionality, or content.

No Implied Warranties: To the fullest extent permitted by law, we disclaim any and all implied warranties, including but not limited to those of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

Service-Level Commitment: While we endeavor to offer reliable services, we do not promise that the Platform or any Sweepstakes game will be uninterrupted, secure, or error-free at all times.

11.2 No Liability for Disruptions

Technical Interruptions: You acknowledge that occasional downtime, server maintenance, software bugs, or other technical difficulties may limit or prevent your access to the Platform or disrupt gameplay.

Subject to Sections 3.8 and 3.9 of the Sweepstakes Rules, we are not responsible or liable for any losses, damages, or missed opportunities you may experience because of these interruptions. An interruption does not change the outcome of any play, and the treatment of completed, interrupted, and failed plays is governed by Sections 3.8 and 3.9 of the Sweepstakes Rules.

Unauthorized Methods: Any attempt to use non-official tools, cheat mechanisms, or unapproved software to access or interact with our Platform is strictly prohibited. We assume no liability if such unauthorized methods lead to errors, data corruption, account suspensions, or permanent bans.

11.3 System Errors

Despite rigorous testing, software or hardware errors can occur.

Voidance of Affected Games: If a system glitch, misconfiguration, or other error leads to inaccurate results in a Sweepstakes game, we reserve the right to declare any affected entries or games void.

Account Adjustments: We may adjust your account balances, positively or negatively, entries, or redemption requests if they have been affected by any error or malfunction. This includes reversing incorrect prize awards, removing improperly added in-game currency, deducting erroneously credited balances, or restoring Virtual Coins used in affected plays.

Notification: Where feasible, we will notify you of any significant changes made to your account to correct system-based discrepancies.

Game Malfunctions: Where a game did not operate in accordance with its published game rules or its certified random number generator, Section 3.8 of the Sweepstakes Rules applies and takes precedence over this Section 11.3.

11.4 Modification Rights

We have the sole discretion to modify, suspend, or remove any portion of the Platform, including specific Sweepstakes games, content, promotions, or features, at any time.

No Prior Notice: We may undertake these changes with or without advance warning if we believe they are necessary to maintain system integrity, comply with legal requirements, or improve user experience.

No Claims for Changes: You agree that we will not be liable for any losses or inconvenience resulting from modifications, removals, or unavailability of any part of the Platform.

11.5 Temporary Suspension or Shutdown

Maintenance and Upgrades: We periodically schedule maintenance or software upgrades, which may result in a temporary suspension of service. Such suspensions are often unavoidable to keep the Platform functioning optimally.

Emergency Shutdowns: In rare situations — such as security breaches, major system failures, or force majeure events — we reserve the right to shut down all or part of the Platform without prior notice. We will use reasonable efforts to restore normal service as soon as possible but assume no liability for the duration or consequences of such disruptions.

11.6 Enforcement Rights

Any decision by us not to enforce a specific provision of this Section, or any other Section, immediately does not constitute a waiver of our right to do so in the future. We reserve all rights granted by law and under these Terms of Use to protect our interests and maintain the integrity of the Platform.

12. Promotions

12.1 Special Promotion Terms

From time to time, we may introduce special promotions that come with their own terms and conditions. Any Sweeps Coins or promotional credits provided as part of these offers must be used in compliance with the stated rules.

If specific playthrough requirements are not outlined within the promotion’s terms, then the general terms outlined in this agreement and the Sweepstakes Rules will apply. For further details, please refer to the “silvergames Sweepstakes Rules.”

12.2 Exclusive Offers

As part of our engagement with users, we may extend exclusive offers to select participants. These offers are intended solely for the recipient and cannot be shared, transferred, or disclosed to others. Unauthorized sharing of exclusive offers, including attempts to use such offers for fraudulent purposes, may result in disqualification from the promotion and further action against the participant’s account.

We reserve the right to modify, suspend, or terminate any promotion at our sole discretion. Continued participation in any promotion constitutes acceptance of the applicable terms and conditions.

13. Intellectual Property

13.1 License Scope

By using our Service, you receive a non-exclusive, non-transferable license solely to access and use the Service as outlined in these Terms. This license does not grant you any ownership or title in the Service or any of its components.

13.2 Ownership Rights

All rights, titles, and interests — including but not limited to copyrights, trademarks, patents, trade secrets, and any other proprietary rights — in the Service and its materials remain exclusively with us or with our third-party licensors.

13.3 Sweepstakes Assets

Any elements provided through our Sweepstakes, such as software, graphics, audio, text, data, and other media, are our sole property or that of our designated partners. Your participation or interaction with our games does not transfer or grant you any rights, title, or interest in these intellectual property assets.

13.4 User Account Rights

Your User Account is offered as a facility for accessing our Service and does not imply any ownership interest in the account itself or in any associated intellectual property. All rights related to your account and its content remain with us.

14. User-Generated Content

14.1 Content Responsibility

You are solely accountable for ensuring that any content you upload or share via our Service adheres to all applicable laws. You must not provide any content that is defamatory, misleading, abusive, obscene, profane, or otherwise objectionable — including material that promotes hate, harassment, violence, illegal activities, or infringes on the rights of others.

14.2 Information Accuracy

It is your duty to supply accurate and truthful information. Should any details you have provided later become inaccurate or misleading, you agree to update that information immediately and notify us accordingly.

14.3 Content Management Rights

We reserve the right to remove, modify, or otherwise manage any content submitted to our Service at our sole discretion and without prior notice. We do not assume any liability for the actions of other users or for content posted on the Service, and your use of the Service is entirely at your own risk.

14.4 License Grant

By contributing content to our Service, you grant us an irrevocable, worldwide, royalty-free, and transferable license to use, reproduce, modify, adapt, publish, distribute, display, and create derivative works from your content in any form or medium now known or later developed. This license allows us to integrate your content into other works without any additional consent or compensation.

14.5 Publicity Rights Waiver

You further authorize us to utilize your name, likeness, and any other personal identifiers associated with your content for promotional or related purposes without owing you any additional compensation. In doing so, you waive any rights to attribution or moral claims regarding your submitted content.

14.6 Content Storage Disclaimer

All content you share, whether publicly posted or privately sent through our Service, is provided at your own risk. We are not responsible for the storage, backup, or retention of any user-contributed content.

14.7 Prohibited Content

The following content is not allowed on our Service:

• Content that promotes racism, bigotry, hatred, or physical harm against any person or group.

• Material intended to harass or bully.

• Content that is sexually explicit or overtly offensive.

• Material endorsing terrorism, religious hatred, or any illegal conduct.

• Content that is abusive, threatening, or defamatory.

• Commercial content posted without our explicit consent.

• Content that advertises or promotes competing services or businesses.

14.8 Reporting Violations

If you encounter any content that you believe violates these guidelines, please report it immediately by contacting us at support@silvergames.us.

15. Dispute Resolution & Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND SILVERGAMES TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU HAVE THE RIGHT TO OPT OUT OF THIS ARBITRATION AGREEMENT WITHIN 30 DAYS OF ACCEPTING THESE TERMS, AS DESCRIBED IN SECTION 15.9 BELOW.

15.1 Agreement to Arbitrate; Scope

You and silvergames (Cogwheel Group Ltd) agree that any past, present, or future dispute, claim, or controversy arising out of or relating to these Terms, the Sweepstakes Rules, the Privacy Policy, your account, your use of or inability to use the Services, any communications between you and silvergames, any purchase, payment, refund, chargeback, or billing matter, any Virtual Coins or prize redemptions, or the relationship between you and silvergames (each, a “Dispute”) shall be resolved exclusively through final and binding individual arbitration, except as expressly provided in Section 15.2 below.

This includes claims based in contract, tort (including negligence and fraud), statute (including consumer protection statutes), regulation, common law, equity, or any other legal theory, and claims that arose before you accepted these Terms.

Each of the Released Parties is an intended third-party beneficiary of this Section 15 and of the releases and limitations of liability in Section 7, and each may enforce those provisions directly, whether or not it is a signatory to these Terms.

This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), and evidences a transaction involving interstate commerce.

15.2 Exceptions to Arbitration

Notwithstanding Section 15.1, the following claims are not subject to arbitration:

(a) Either party may bring an individual action in small claims court for any claim within that court's jurisdictional limits, so long as the action remains in that court and proceeds on an individual (non-class, non-representative) basis.

(b) Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect intellectual property rights or to prevent unauthorized access to or use of the Services, pending the outcome of arbitration.

(c) Claims that, as a matter of applicable law, cannot be required to be arbitrated, including but not limited to claims of sexual assault or sexual harassment under the federal Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021 (9 U.S.C. § 401 et seq.).

(d) Claims for public injunctive relief, to the extent such claims cannot lawfully be required to be arbitrated under applicable law, including, where applicable, claims under California law as construed in McGill v. Citibank, N.A., 2 Cal. 5th 945 (2017).

(e) Filing complaints with, or participating in proceedings before, any federal, state, or local government agency authorized to enforce applicable law.

The exceptions in subsections (c), (d), and (e) shall be severed from arbitration and may proceed in a court of competent jurisdiction; all other Disputes shall remain subject to arbitration.

15.3 Class Action and Jury Trial Waivers

YOU AND SILVERGAMES EACH WAIVE THE RIGHT TO A TRIAL BY JURY with respect to any Dispute, whether resolved in arbitration or, if permitted, in court.

YOU AND SILVERGAMES EACH WAIVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION, except as expressly preserved in Section 15.2(d) above. Disputes must be brought solely on an individual basis. The arbitrator shall have no authority to consolidate the claims of more than one person, conduct any class or representative proceeding, or award class-wide or representative relief.

If a court of competent jurisdiction finds that the class action waiver in this Section 15.3 is unenforceable as to any particular claim or portion of a claim, then that claim or portion of the claim, and only that claim or portion, shall be severed from arbitration and may proceed in a court of competent jurisdiction; all remaining claims shall be arbitrated on an individual basis.

15.4 Informal Dispute Resolution

Before initiating arbitration, the party raising a Dispute must provide the other party with written notice of the Dispute (a “Notice of Dispute”).

A Notice of Dispute from you to silvergames must be sent by email to legal@silvergames.us, with a copy to support@silvergames.us, and must include:

(i) Your full legal name.

(ii) The email address associated with your account.

(iii) A clear description of the nature and basis of the claim.

(iv) The specific relief sought.

A Notice of Dispute from silvergames to you will be sent to the email address associated with your account.

The parties shall make a good-faith effort to resolve the Dispute informally for a period of sixty (60) days after the Notice of Dispute is received. Either party may request a telephone or video conference to discuss the Dispute, and both parties shall make personnel with authority to settle the Dispute reasonably available.

Engaging in this informal process is a condition precedent to initiating arbitration; however, the running of any applicable statute of limitations shall be tolled during this 60-day period.

15.5 Arbitration Procedures

If the Dispute is not resolved through the informal process in Section 15.4, either party may initiate binding arbitration as follows:

(a) Administrator and Rules. The arbitration shall be administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures (for claims under $250,000) or its Comprehensive Arbitration Rules and Procedures (for claims of $250,000 or more), in each case as supplemented by the JAMS Consumer Minimum Standards, all as in effect at the time arbitration is initiated and as modified by this Section 15.

The JAMS rules are available at www.jamsadr.us. If JAMS is unavailable or unwilling to administer the arbitration consistent with this Section 15, the parties shall jointly select an alternative administrator; if they cannot agree, either party may petition a court of competent jurisdiction to appoint one.

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including any claim that all or any part of it is void or voidable, except that a court shall determine the enforceability of the class action waiver in Section 15.3.

(b) Arbitrator. A single neutral arbitrator shall be selected in accordance with the applicable JAMS rules.

(c) Location and Format. The arbitration shall be conducted by telephone, videoconference, or written submissions, at the consumer's election, unless the arbitrator determines that an in-person hearing is necessary. If an in-person hearing is required, it shall be held in the U.S. county where you reside, or another mutually agreed location.

(d) Fees. silvergames shall pay all arbitration filing fees, administrative fees, and arbitrator fees in excess of those that would have been incurred had the claim been filed in a court of competent jurisdiction in your county of residence, consistent with the JAMS Consumer Minimum Standards.

Each party shall otherwise bear its own attorneys' fees and costs, except that the arbitrator may award fees and costs to the prevailing party to the extent authorized by applicable law.

(e) Authority of Arbitrator. The arbitrator shall have authority to grant any remedy or relief that would be available in court under applicable law, on an individual basis only. The arbitrator shall apply applicable substantive law and the applicable statute of limitations, and shall issue a reasoned written award stating the essential findings and conclusions on which the award is based.

(f) Confidentiality. The existence and content of the arbitration proceedings, including any award, shall be kept confidential by the parties and the arbitrator, except as necessary to enforce, challenge, or comply with the award, or as required by law. Nothing in this provision shall prevent a party from disclosing information to a government agency or in a judicial proceeding to enforce or challenge the award.

(g) Judgment. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

15.6 Mass Arbitration Protocol

If twenty-five (25) or more substantially similar arbitration demands are filed against silvergames by or with the assistance of the same law firm or coordinated counsel within a 90-day period, the following bellwether procedures shall apply, in lieu of the standard JAMS procedures, to ensure efficient and fair resolution:

(a) The first ten (10) demands filed (the “Initial Bellwether Cases”) shall be designated by counsel for the claimants (5) and silvergames (5) and shall proceed individually under the procedures in Section 15.5. All other demands shall be held in abeyance, and applicable statutes of limitations shall be tolled for those claims, until the Initial Bellwether Cases are resolved.

(b) After the Initial Bellwether Cases are resolved, the parties shall participate in a single mediation session with a JAMS mediator, whose fees shall be paid by silvergames, regarding the remaining claims.

(c) If the remaining claims are not resolved through mediation, additional bellwether rounds of up to ten (10) cases each shall proceed, with mediation between rounds, until all claims are resolved or the parties mutually agree to a different procedure.

(d) Nothing in this Section 15.6 shall be construed to permit class, collective, or consolidated proceedings, or to alter the individual nature of each arbitration. All arbitrations shall remain individual proceedings, decided on their own merits.

If a court or arbitrator finds this Section 15.6 unenforceable, the parties shall proceed under the standard procedures in Section 15.5.

15.7 Time Limitation

Any Dispute must be initiated, by Notice of Dispute under Section 15.4, within one (1) year after the claim accrued, except where applicable law prohibits shortening the limitations period for the claim, in which case the shortest period permitted by applicable law shall apply. A claim not timely initiated is permanently barred.

15.8 Survival; Severability

This Section 15 shall survive termination of your account, cessation of the Services, or expiration of these Terms.

If any provision of this Section 15 is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect, except that:

(a) If the class action waiver in Section 15.3 is found unenforceable in its entirety, as opposed to as to a specific claim, then this entire Section 15 shall be null and void as to the affected Disputes.

(b) If the prohibition on representative actions for public injunctive relief is found unenforceable as to a particular claim, that claim shall be severed and proceed in court under Section 15.2(d), and all other claims shall remain subject to arbitration.

15.9 Right to Opt Out of Arbitration

You have the right to opt out of this Section 15 (the “Arbitration Agreement”), in which case neither you nor silvergames will be required to arbitrate Disputes between us.

To opt out, you must send written notice of your decision within thirty (30) days after the date you first accept these Terms, or, if these Terms are materially amended with respect to arbitration, within thirty (30) days after the effective date of the amendment, but only as to the amended provisions.

To opt out, send notice by either of the following methods:

• Email: legal@silvergames.us, with the subject line “Arbitration Opt-Out”.

• Mail: Cogwheel Group Ltd, Legal Department — Arbitration Opt-Out, 236 Strovolou Avenue, Strovolos, 2048 Nicosia, Cyprus.

Your notice must include:

(i) Your full legal name.

(ii) The email address and username associated with your account.

(iii) The date you accepted these Terms.

(iv) A clear statement that you wish to opt out of the Arbitration Agreement.

Opting out of this Arbitration Agreement will not affect any other provision of these Terms, including the class action and jury trial waivers in Section 15.3, which remain in effect to the maximum extent permitted by applicable law if arbitration does not apply. Opting out will not adversely affect your account or your participation in the Services.

15.10 Governing Law and Forum

Except as provided below, these Terms and any Dispute shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict-of-laws principles.

Notwithstanding the foregoing:

(i) The Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), shall govern the interpretation, applicability, enforceability, and formation of the Arbitration Agreement in this Section 15, including the class action and jury trial waivers in Section 15.3.

(ii) The substantive law applied to the merits of any Dispute, whether by the arbitrator or by a court, shall be the law of the U.S. state in which you reside.

(iii) Nothing in this Section 15.10 shall deprive you of the protection of any non-waivable provision of the law of the U.S. state in which you reside.

For any Dispute that is not subject to arbitration, including under Sections 15.2 or 15.9, or to enforce or vacate an arbitration award, the parties consent to the exclusive jurisdiction of the courts of the Republic of Cyprus, except that you may also bring an individual action in the courts of the U.S. state in which you reside if required by applicable law.

Save as expressly provided above, nothing in these Terms constitutes a submission by Cogwheel Group Ltd to the jurisdiction of any court of the United States, and Cogwheel Group Ltd reserves all defences available to it as to personal jurisdiction, forum, and service of process.

15.11 Changes to This Section

Notwithstanding any general modification provision in these Terms, silvergames will provide at least thirty (30) days' advance notice, by email to the address associated with your account and by posting on the Site, of any material change to this Section 15.

You may reject any such change by sending notice within thirty (30) days, using the methods in Section 15.9, in which case the version of Section 15 in effect immediately before the change shall continue to apply to Disputes between you and silvergames.

Continued use of the Services after the effective date of a change, without timely rejection, constitutes acceptance of the change.

BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS SECTION 15, AND THAT — UNLESS YOU TIMELY OPT OUT UNDER SECTION 15.9 — YOU AGREE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND TO WAIVE YOUR RIGHT TO A JURY TRIAL AND TO CLASS ACTIONS.

16. Complaints and Customer Support

16.1 Support Overview

We value our participants’ feedback and aim to address any questions, concerns, or complaints promptly and fairly. This section explains how you can contact our customer support team (“Support Team”), the types of information we need to assist you, and how we handle various inquiries or disputes.

16.2 Contact Information

Live Online Chat: We offer full-time, 24/7 customer live support chat.

Email Communication: If your concern is not suited to our live chat customer support, you may email us at support@silvergames.us. For record-keeping and verification purposes, we ask that you use the same email address registered to your account.

16.3 Required Information

To streamline the resolution process, please include the following details in any message you send to us:

• Full Legal Name: The name associated with your account and government-issued ID.

• Username: The unique username or handle you use on our platform.

• Detailed Description: A clear explanation of the issue or complaint, including any relevant events, dates, times, and reference numbers, such as transaction IDs.

Providing complete information from the outset helps us accurately investigate your matter and ensures minimal delays in processing your request.

16.4 Response Times & Communication

Initial Acknowledgment: We strive to acknowledge receipt of your complaint or support inquiry within 7 business days, confirming that we have received your submission and providing you with a reference or case number.

Detailed Response: Our Support Team will thoroughly review the information you provide. We generally aim to send a comprehensive response or resolution within 7 business days of our initial acknowledgment, unless your case requires further investigation.

Extended Review: In cases involving technical complexities, third-party verification, or suspected policy violations, we may require additional time. If so, we will notify you of the delay and keep you updated on the progress of our investigation.

16.5 Escalation & Internal Review

Escalation Procedure: If you are dissatisfied with the initial response, you may request an escalation to a supervisor or manager. Provide any additional evidence or explanations that could help us resolve the matter.

Internal Review Board: In certain situations, we may refer the complaint to an internal review board that conducts a deeper audit of game logs, financial records, or account activities. This review board will issue a final finding once all relevant data is assessed.

16.6 Communication Guidelines

Official Account Email Address: To protect both parties and ensure consistency, we kindly request that all email communications regarding support or complaints be carried out using the email associated with your account.

Respectful Interaction: We ask all participants to engage with our Support Team in a courteous and constructive manner. Abusive or threatening behavior may result in communication delays, account suspension, or other remedial actions as deemed necessary.

16.7 Privacy Compliance

Any personal data you provide to the Support Team is processed in accordance with our Privacy Policy. We use it solely for investigating and responding to your inquiry or complaint.

16.8 Record Keeping

We keep an internal log of all support tickets, complaint emails, and relevant documents for recordkeeping and audit purposes.

16.9 Final Determinations

Our determinations and resolutions are final unless otherwise specified. We will provide you with a written explanation of any final decision.

17. Other

17.1 Entire Agreement & Document Hierarchy

The Platform Documents — these Terms of Use, the “silvergames Sweepstakes Rules,” the Privacy Policy, the Cookie Policy, and the Responsible Social Gaming Policy — constitute the complete and exclusive agreement between you and silvergames regarding your access to and use of our Services, and supersede all prior or contemporaneous communications, whether electronic, oral, or written.

The Platform Documents are not independent documents; they are published, accepted, and enforced as a single integrated set. Acceptance of these Terms and the Sweepstakes Rules at registration constitutes acceptance of all of the Platform Documents, which are not accepted individually or selectively, and your continued use of the Services following any amendment to any Platform Document constitutes acceptance of the amended set, subject to the advance-notice and rejection rights in Section 15.11.

Document Hierarchy: In the event of any conflict between the Platform Documents, the more specific provision shall govern.

For Sweepstakes-specific procedures, eligibility, entry, and prize redemption matters, the Sweepstakes Rules shall take precedence. For general platform usage, account management, purchases, and legal framework matters, including dispute resolution, these Terms of Use shall take precedence. For matters concerning the collection, use, and disclosure of personal information, the Privacy Policy shall take precedence, and for matters concerning cookies and similar technologies, the Cookie Policy shall take precedence.

The Platform Documents contain a single operative dispute resolution provision, which appears in Section 15 of these Terms. Any reference to arbitration, governing law, forum, or the class action waiver in another Platform Document is to that provision and does not create a separate or additional agreement.

17.2 Force Majeure

We shall not be held liable for any failure or delay in performance under these Terms to the extent such failure or delay is caused by events beyond our reasonable control. Such events may include natural disasters, acts of God, war, terrorist activities, government actions, labor disputes, utility failures, or other unforeseen occurrences that render performance commercially impracticable.

17.3 Severability

If any provision of these Terms of Use is found to be invalid, unlawful, or unenforceable for any reason, such provision shall be deemed severed from the remaining provisions, which shall remain valid and enforceable to the fullest extent permitted by law.

17.4 Waiver

No failure or delay by silvergames in exercising any right, power, or remedy under these Terms of Use shall operate as a waiver thereof. Any express waiver or consent by the Company to any breach of these Terms of Use shall be in a written document signed by an authorized representative and shall not constitute a waiver of any future or subsequent breach or default.

17.5 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms of Use without the prior written consent of silvergames.

We reserve the right to assign or transfer our rights and obligations under these Terms of Use, in whole or in part, to any third party at our sole discretion without your consent or prior notice.

17.6 No Agency Relationship

Nothing in these Terms of Use creates an agency, partnership, joint venture, fiduciary, or employment relationship between you and silvergames. You acknowledge that you do not have any authority to bind the Company in any manner whatsoever.

17.7 Survival

Provisions of these Terms of Use that should reasonably survive termination of your account or cessation of the Service — such as those relating to intellectual property rights, limitations of liability, indemnifications, and dispute resolution — shall survive to the extent necessary to fulfill their essential purpose.

17.8 Interpretation

Section headings and titles are provided for convenience only and do not affect the meaning or interpretation of these Terms of Use. References to “including” shall be read as “including, without limitation,” unless otherwise indicated.

17.9 Contact Information and Legal Notices

Customer Support: For any questions, complaints, or additional information about these Terms of Use or our Services, please contact our support team via email at support@silvergames.us. We will make every reasonable effort to address and resolve your inquiries promptly.

Legal Notices, Official and Public Relations Communications

Legal notices or other official communications should be directed to:

Cogwheel Group Ltd — Legal Department
236 Strovolou Avenue
Strovolos, 2048 Nicosia
Cyprus

Email: legal@silvergames.us

17.10 Acceptance Confirmation

Your continued use of the Platform signifies your acknowledgment and acceptance of these Terms of Use in full. By participating in any Sweepstakes, promotions, or other Services provided by silvergames, you confirm that you have read, understood, and agreed to comply with all provisions outlined herein.

17.11 Version Log

End of Terms of Use