Help and support

The Silvergames support team is available around the clock. Chat with us live on any page, or send us an email.

Contact us

• Live chat: available 24/7. Open it from Customer Support in the footer.
• Email: support@silvergames.us

What we can help with

• Signing in, your account and identity verification
• Gold Coin purchases and Sweeps Coin redemptions
• Free entry by mail and your postal request code
• A game that won’t load or behaves unexpectedly
• Taking a break or self-excluding

Free entry by mail

Once your account is verified, get your postal request code from Postal Request Code in the footer, then follow the mail-in steps in section 2 of the Sweepstakes Rules. You can request one code a day.

Policies and rules

• General Terms and Conditions
• Sweepstakes Rules
• Responsible Social Gaming Policy
• Privacy Policy
• Cookie Policy

Legal notices

Legal notices go to Cogwheel Group Ltd, Legal Department, 236 Strovolou Avenue, Strovolos, 2048 Nicosia, Cyprus, or by email to legal@silvergames.us.